Privacy Policy

1. PERSONAL DATA

1.1. The entity responsible for processing personal data is ECO-MODUS LDA.

1.2. Eco-Modus Lda has appointed Dr Paes de Almeida as its Data Protection Officer, who may be contacted directly and personally by letter addressed to E.M.Lda — DPO, Avenida da Republica nº3000 esc.17 Bloco B, 2649-517 Alcabideche, or by email at dpj@ecomodus.eu.

1.3. The personal data of Eco-Modus Lda’s Customers will be processed to the extent strictly necessary to enter into and perform contracts relating to its business activities, comply with legal obligations, pursue Eco-Modus Lda’s legitimate interests, or where the data subjects have given their consent. The data identified in the various contracts as mandatory are essential for Eco-Modus Lda to provide its services. The Customer is solely responsible for any omissions or inaccuracies in such data or in any other information provided.

1.4. Personal data provided by the Customer or generated through the use of the service will be processed and stored electronically and used by Eco-Modus Lda for the following purposes: marketing and sales activities, market research, customer management and service provision, accounting, tax and administrative management, litigation management, fraud detection, revenue protection and auditing, network and systems management, information security and physical security monitoring, operator management, and compliance with legal obligations.

1.5. Data processing for marketing purposes will be carried out in accordance with the consent preferences expressed by the Customer/Supplier. Consent must be given in advance, freely, and in an informed, specific and unambiguous manner, through a written or oral statement, or by validating an option through subsequent consent. The Customer may object to the processing of their data for marketing purposes at any time and by any means.

1.6. Personal data will be retained for different periods depending on the purposes for which they are processed, taking into account legal requirements, necessity and the principle of minimising retention periods.

In particular, traffic data may be retained until the end of the period during which an invoice may legally be disputed or payment pursued, or for the periods prescribed by law for criminal investigations and proceedings.

1.7. Eco-Modus Lda may record telephone calls as evidence of commercial transactions and/or any other communications relating to contractual relationships within its business activities, as well as to monitor customer service quality, where required by law or with consent, as applicable.

1.8. Eco-Modus Lda may engage third-party processors to process personal data, particularly for customer management, service provision, billing and management, and litigation management. These entities are required to implement appropriate technical and organisational measures to protect the data and safeguard the rights of data subjects. In circumstances provided for by law, personal data may have to be disclosed to public authorities, such as the tax authority, courts and law enforcement agencies.

1.9. In the event of non-payment for services in an amount equal to or greater than 20% of the guaranteed minimum wage, Eco-Modus Lda may enter the Customer’s data in the Shared Database (BdP), a database shared with other companies providing communications services. Eco-Modus Lda must inform the Customer/Supplier within 5 (five) days that their data have been included in the BdP.

1.9.1. Without prejudice to their right to lodge a complaint with Eco-Modus Lda, the Customer/Supplier may lodge a complaint directly with the supervisory authority.

1.9.2. The Customer/Supplier may obtain complete and up-to-date information on Eco-Modus Lda’s privacy policy and processing of personal data at https://www.ecomodus.eu/privacy-policy/, including the categories of data processed, the purposes and legal bases for processing, retention periods, and the exercise of rights.

1.9.3. Clauses 1.2, 1.9.1 and 1.9.2 are intended to comply with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April (General Data Protection Regulation) and will therefore apply only from 25 May 2018.